Hello and Welcome to Hornblower University! We will be talking through refreshers on product knowledge, policies and procedures, company outlook and changes, and other important things to know. This training is self-guided, and we look forward to answering any questions you may have. The course is designed to take you through point by point, lesson by lesson, many of which with quizzes at the end. When you click in to many of the lessons there will be a hyperlink connected to a powerpoint, which will load in the bottom left of your screen once clicked on. Please contact Dan or Marcela directly through chat or email if there is something that doesn’t make sense, you are stuck on, or would like further explanation on. Enjoy!
- Lectures 36
- Quizzes 15
- Duration 50 hours
- Skill level All levels
- Language English
- Students 12
- Certificate No
- Assessments Yes
Sales Skills and Handling Calls
The ins and outs of how we should be assisting our guests. The guest is the top priority. Please look through this section carefully, as these are things we are requesting that you practice on each and every call. You have heard and will hear and see mention to Confluence. Confluence can be accessed through your Okta portal and by the following link: https://hornblower.atlassian.net/wiki/spaces/contactcenter/overview
Let's discuss our different types of dining cruises. Remember, all of the menus can be found in confluence!
Boston is broken down in to two different styles. Our dining cruises you may remember booking in past, but with the addition of Boston Harbor Cruises we have a ton of new and exciting sightseeing cruises to sell.
Anchor Booking Engine
We have some interactive videos to enjoy. At the end of these videos, please pause the training process, go in to the training environment of Anchor, and click through the same steps we are taking. Take the time to get used to the system. Feel free to scroll back to different points in the video to get further clarity. There are a lot of great features of Anchor, so please let us know if you have any questions on any of them.
A hybrid of Sightseeing and dining cruises, our New York and New Jersey ports have something for everyone!
A very historic city, Philadelphia also houses a very busy dining cruise port.
Creating an Account and Building a Reservation
Moving forward in to the booking process, let's create and account and build a reservation! Please make sure after each video you pause with the training portal and go in to Anchor and do the steps along with the video.
Greater Washington Metro
The Washington DC Area offers many different dining and sightseeing options. PRC Water Taxis and sightseeing tours you will want to pay extra attention to.
Although this may be the port with the fewest dining cruises, Baltimore also offers on unique sightseeing option.
A town built around military, Norfolk has some amazing sites to be seen!
Formerly known as Mariposa Cruises, City Cruises Toronto has several great options.
Gananoque Boat Line
The 1,000 Islands boast amazing views and Gananoque Boat Line highlights them all!
It's my kind of town.
The following enhancements are available for dining cruises from Chicago to the East Coast. California, until the enhancements are consolidated, offer their own enhancements.
Our southern-most California port has great sightseeing and dining options!
Greater Los Angeles/Orange County
3 Ports in one, GLA/OC offers different docking locations for their dining cruises and one sightseeing option.
San Francisco and Sacramento make up our Northern California Region.
Anchor How To Book Demos
Please make sure as much as possible that you are doing these steps along with in the training environment under Chicago.
Wrapping up Training
We're nearing the end!
It's time to test our knowledge on everything we've discussed the last few days. Take a breath, focus, and ask questions where needed. Feel free to use past section's Powerpoints, confluence, and any other resources you have. You will be required to get a 90% to pass, and will be afforded one opportunity to retest.