Sales Supervisor Training
Welcome to the Team!
Today we will go over some training with our current software and some best practices of being a Supervisor.
- Organizational Charts
- Escalating Issues
- Who to go to for various issues/questions
- Shift responsibilities
- Management Responsibility
- Team Management
- Next Steps
- Lectures 47
- Quizzes 4
- Duration 50 hours
- Skill level All levels
- Language English
- Students 1
- Certificate No
- Assessments Yes
Sales Supervisor Training PowerPoint
Get to the know the Team and their responsibilities
Talkdesk is a unicorn cloud-based contact center, unified communications and artificial intelligence software provider founded in Portugal in 2011. It is headquartered in San Francisco, with offices in London, Lisbon, Madrid, Salt Lake City, Coimbra, Aveiro and Porto.
Zendesk is a ticketing system, designed to help you track, prioritize, and solve customer support interactions. It helps you nurture guests relationships with personalized, responsive support across any channel.
Confluence is a web-based corporate wiki developed by Australian software company Atlassian. Atlassian wrote Confluence in the Java programming language and first published it in 2004. Confluence Standalone comes with a built-in Tomcat web server and hsql database, and also supports other databases.
Helm is a back-end ticketing system that we use to confirm old c-term gift cards.
Back end ticketing system that us used to pull up Statue orders before it was migrated into boxoffice
Teleopti is a WFM (workforce management) solutions system. Cloud offers advanced planning possibilities and operational solutions for contact centers
WOW buck process
What are Wow bucks? Our WOW bucks are given to you for exercising OSS. Upsells, high net sales, new orders, and helping each other on the floor are great ways to start! Keep an eye on the WIKI for daily contests to see how you can optimize your WOW Buck intake. WOW Bucks will go toward a giant raffle (Date TBD). Past raffles have contained cruise vouchers, Amazon Echo Dots, gift cards, Company Gear, and much much more. Most of all, WOW Bucks are in place as a reminder of how much we appreciate you! Keep the sales going and keep your eye out for ways to get your WOW Buck bank roll high. The bucks come in denominations of $1-$100, so remember to count carefully. Every $10 in WOW Bucks equals one raffle ticket.