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OTA 5
Online Travel Agency
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General InformationLecture1.1
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Booking an OTALecture1.2
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AccountsLecture1.3
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Email TemplatesLecture1.4
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OTA Quiz 3 questionsQuiz1.1
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Cancellations 3
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How ToLecture2.1
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Email/Text TemplatesLecture2.2
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Call Em AllLecture2.3
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Social Reviews 5
Respond directly to online reviews from guests
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Review TrackersLecture3.1
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YelpLecture3.2
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Trip AdvisorLecture3.3
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Social StudioLecture3.4
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Social Reviews Quiz 3 questionsQuiz3.1
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Zendesk 10
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IntroductionLecture4.1
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DashboardLecture4.2
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ViewsLecture4.3
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Creating a TicketLecture4.4
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Comments and MacrosLecture4.5
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Updating and Solving TicketsLecture4.6
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TriggersLecture4.7
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AutomationsLecture4.8
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SatisfactionLecture4.9
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Zendesk Quiz 6 questionsQuiz4.1
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Omnichannel 2
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Agent GuideLecture5.1
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Manager GuideLecture5.2
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Single Pax 2
Contacting reservations that only have 1 guest
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Single PaxLecture6.1
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TemplatesLecture6.2
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Trip Advisor