Boston Harbor Cruises
Welcome to Boston Harbor Cruises! In this course you will learn the ins and outs of “BHC” so that you are ready and able to sell over the phone and best assist our guests. Please enjoy, and as always, let us know if there are any questions!
Course Features
- Lectures 31
- Quizzes 8
- Duration 50 hours
- Skill level All levels
- Language English
- Students 29
- Certificate No
- Assessments Self
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Organizational Chart
Who's who within BHC's Management Team
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Overview of BHC
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Internal Terms
A list of product specific terms you might read throughout the training, but would not necessarily use over the phone with a guest.
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New England Aquarium Whale Watch
Overview of our New England Aquarium Whale Watch
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Provincetown Fast Ferry
Overview of our Provincetown Fast Ferry
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Salem Fast Ferry
Overview of our Salem Fast Ferry
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Codzilla
Overview of Codzilla
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Sightseeing Excursions
Overview of Historic Sightseeing Cruise, Sunset Cocktail Cruise, USS Constitution Cruise, Sea the Stars
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Harbor Islands
Overview of our Harbor Islands Cruise
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Water Taxi and MBTA Commuter Ferries
Overview of our on call Water taxi and MBTA Commuter Ferries
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Compass How To
Please enjoy some short videos on how to book the unique ticket types in Compass.
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Introduction to FITs
Introduction to FITs
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Assisting Upset Guests
Tips and Tricks to Troubleshooting Upset Guests
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Exploring The Wharfs
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Introduction to Dock Concierge
Boston Harbor Cruises has several friendly faces to assist our guest along the way!
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Boston Harbor Cruises Final Exam
Final diagnostic to test out of the course. Put the information you learned to the test! You will be required to get a 88% or greater to pass. Relax, take a breath, and have fun!
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Whale Watch Cruise
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