Steamboat and Victory Academy – Travel Agent Certification Program

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Become a Certified Agent!

Whether you are a new agent looking to establish a foundation of knowledge about our brands and cruises (part of the Hornblower family), or a seasoned travel professional looking to refresh and continue your education; our certification program is aimed at increasing your expertise and your confidence to close the sale and grow your business.

The Steamboat and Victory Academy consists of on-demand modules that should be viewed in order, followed by respective quizzes. At the completion of the program, you will be able to download your Steamboat and Victory Academy Certified Agent certificate.

FOR QUESTIONS OR CORRESPONDENCE REGARDING THE STEAMBOAT AND VICTORY ACADEMY, OR OTHER TRAINING NEEDS, PLEASE EMAIL [email protected]. Be sure to add our email address to your safe sender list and/or check your spam folder for password reset emails, etc.


Benefits of being a Certified Agent:

  • Travel Agent Reduced Rates: as a certified agent, you will have access to travel agent reduced rates for cruises on American Queen Steamboat Company and Victory Cruise Lines. Please visit the travel agent portal for more information and an online application.
  • Educational Familiarization Trips: FAM Trips are offered by invitation only to our Steamboat and Victory Academy certified agents or graduates. These cruises take place throughout the year with both brands and include many exclusive experiences and inclusions.
  • Certified Agent Logo: Proudly display this logo on your auto-signature, website, or any other place to help you promote our cruises and increase your sales.

Course Features

  • Lectures 13
  • Quizzes 12
  • Duration 3 hours
  • Skill level All levels
  • Language English
  • Students 2115
  • Certificate Yes
  • Assessments Self

Barbara Davis brings more than 20 years of travel industry experience to American Queen Steamboat Company and Victory Cruise Lines. As Director of Product Training, Barbara oversees all facets of AQSC’s and VCL’s training programs including live webinars and the on-demand agent certification program, Steamboat Academy and Victory Academy. Barbara also presides over educational FAM trips and works directly with the AQSC and VCL Sales Department and Business Development Managers to ensure they have the tools needed to keep front line agents in-the-know with all product updates.