Steamboat and Victory Academy – Travel Agent Certification Program
Become a Certified Agent!
Whether you are a new agent looking to establish a foundation of knowledge about our brands and cruises (part of the Hornblower family), or a seasoned travel professional looking to refresh and continue your education; our certification program is aimed at increasing your expertise and your confidence to close the sale and grow your business.
The Steamboat and Victory Academy consists of on-demand modules that should be viewed in order, followed by respective quizzes. At the completion of the program, you will be able to download your Steamboat and Victory Academy Certified Agent certificate.
FOR QUESTIONS OR CORRESPONDENCE REGARDING THE STEAMBOAT AND VICTORY ACADEMY, OR OTHER TRAINING NEEDS, PLEASE EMAIL [email protected]. Be sure to add our email address to your safe sender list and/or check your spam folder for password reset emails, etc.
Benefits of being a Certified Agent:
- Travel Agent Reduced Rates: as a certified agent, you will have access to travel agent reduced rates for cruises on American Queen Steamboat Company and Victory Cruise Lines. Please visit the travel agent portal for more information and an online application.
- Educational Familiarization Trips: FAM Trips are offered by invitation only to our Steamboat and Victory Academy certified agents or graduates. These cruises take place throughout the year with both brands and include many exclusive experiences and inclusions.
- Certified Agent Logo: Proudly display this logo on your auto-signature, website, or any other place to help you promote our cruises and increase your sales.
- Lectures 13
- Quizzes 12
- Duration 3 hours
- Skill level All levels
- Language English
- Students 2115
- Certificate Yes
- Assessments Self
VCL & AQSC Training
- Welcome Message & Program Instructions
- Module 1: Intro to American Queen Steamboat Company
- Module 1: QUIZ – Intro to AQSC
- Module 2: Intro to Victory Cruise Lines
- Module 2: QUIZ – Intro to VCL
- Module 3: Reservation Logistics
- Module 3: QUIZ – Reservation Logistics
- Module 4: Shore Excursions
- Module 4: QUIZ – Shore Excursions
- Module 5: Group Reservations
- Module 5: QUIZ – Group Reservations
- Module 6: Travel Agent Portal & Support
- Module 6: QUIZ – Travel Agent Portal & Support
- Module 7: American Queen
- Module 7: QUIZ – American Queen
- Module 8: American Empress and the Pacific Northwest
- Module 8: QUIZ – American Empress and the Pacific Northwest
- Module 9: American Duchess
- Module 9: QUIZ – American Duchess
- Module 10: American Countess
- Module 10: QUIZ – American Countess
- Module 11: Victory I & Victory II
- Module 11: QUIZ – Victory I & Victory II
- Module 12: Ocean Victory – Alaska Expedition Cruises
- Module 12: QUIZ – Ocean Victory – Alaska Expedition Cruises